SCOPE OF SUPPORT
We support via our forum
- Installation issues
- Basic configuration
- How-to use questions
We do not support:
- Template design and customizations
- Conflict with other 3rd party component or templates
- Anything that require modifications to the core code, such as adding new customized features outside of our job scope.
- Modified JoomBah codes
- Server migration
- 3rd party integration
- Any beta or trial release
- Installation on localhost
- Non JoomBah-related issues
Assistance for the items above is available through our Professional Services or a Consulting engagement.
For any feature requests, please use our feature request forum page.
HOW TO OBTAIN SUPPORT
For all valid membership holders, we provide web-based support for 6-months from the date of purchase (or depending on your plan). You will also be entitled to 6-month free updates. Should you require phone or priority support (for guaranteed 12-24 hours response time), please contact us with your requirements through our professional consulting engagement. Support are provided in the following order.
- Product documentation & FAQ
This documentation will be updated frequently and will contain all the latest and most common support issues. 90% of the time, you should be able to resolve any issues through our documentation page. You can visit the page here
- Support forum
If you have a more specific question, you can post it in our support forum. Your question might have been asked before, so please do a quick search before you post any new topic.
Our support team will try to attend support queries within 48 hours of normal working hours. Please observe that we are at GMT+8. You can access the forums here.
Email is used primarily for exchanging confidential information. Email support will only be entertained after you have posted your queries in our forum and that we request your confidential site details to be passed to us. Support email sent without prior forum posting will not be entertained.
Please kindly note that our office operates during normal work week from Monday to Friday 8 AM to 5 PM (GMT +8).
We DO NOT provide support during weekends and public holidays.
The information contained in this page are subject to change without any prior notice.